Refund policy

Returns & Exchanges

If you need to request a return or exchange, please email us at  info@simplydevinehome.com and we will be happy to help you with the process.

We gladly accept returns on eligible items as long as we are notified within 14 days of delivery. This applies to all full-priced Simply Devine products. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at info@simplydevinehome.com. Please note that returns will need to be sent to the following address: 

Simply Devine

PO Box 2773

Easton, MD 21601

We strongly recommend selecting a service that includes both tracking and insurance. Simply Devine is not responsible for return packages that are lost, damaged, or never received. 

You can always contact us for any return question at info@simplydevinehome.com. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on preorders, special order, custom or sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@simplydevinehome.com.

Damaged or Incorrect Items

Because our products are handmade using traditional block printing and screen-printing techniques, you may notice small variations or subtle marks. These are natural characteristics of artisan craftsmanship and are not considered defects.

If your order arrives with significant damage or you receive the wrong item, please contact us at info@simplydevinehome.com within 14 days of delivery. Include your order number and clear photos showing the issue so we can make it right as quickly as possible. 

We cannot accept returns on items that show signs of wear, damage, or exposure to perfumes, deodorants, or harsh detergents. Our garments are delicate due to their handcrafted nature and following the care instructions provided will ensure their longevity.